COVERCOVER

About Us

Welcome to Altinex, your premier destination for high-quality post-surgery bras and garments in South Africa. We understand the unique needs and challenges faced by individuals recovering from surgery, and we are dedicated to providing comfortable and supportive products that aid in the healing process. At Altinex, we believe that everyone deserves to feel confident and comfortable during their recovery journey. Our team of experts, including medical professionals and experienced designers, has collaborated to create a range of thoughtfully designed bras and garments specifically tailored to meet the needs of post-surgery patients. Our range of products are designed by us and includes supportive/ compression bras as well as female compression body garments of various lengths. Our bras are high-quality, produced locally and our compression garments are manufactured with premium materials and techniques to ensure maximum comfort and durability. Our designs are not only functional but also aesthetically pleasing, allowing our customers to feel beautiful and confident while they heal. Customer satisfaction is our top priority, and we strive to provide a seamless shopping experience for every individual who chooses Altinex. Our friendly and knowledgeable customer support team is always ready to assist you, whether you have questions about our products or need guidance in finding the perfect fit. We are committed to making a positive impact on the lives of our customers. By offering top-notch post-surgery bras and garments, we aim to promote physical and emotional well-being, empowering individuals to embrace their recovery journey with confidence and grace. Your comfort, recovery, and overall satisfaction are at the heart of everything we do. We are honored to be a part of your healing process, and we look forward to serving you with our exceptional products and exceptional care. Together, let us embark on a journey towards comfort, support, and renewed self-confidence.

Returns Policy

Due to the nature of the product and to maintain the hygienic integrity of the product, no garments may be returned in order to be refunded. Products found to be defective after use which were purchased directly from Altinex may be sent back to Altinex to be inspected for quality assurance purposes. Such products shall not be resold or refunded. Defective products will be replaced by Altinex and the purchaser shall receive a new product of the same class, material, nature and style subject to the below clauses. Altinex reserves the right to apply its discretion on all returned products prior to the provision of a replacement product to the purchaser. Any product returned as defective which is found to have been misused or abused and not kept, washed and worn in accordance with the specific care instructions provided by Altinex shall not be refunded or replaced. All defective products must be returned for replacement within 30 days of purchase, accompanied by the original invoice/agreement and proof of payment. Should a garment only need to be exchanged for a different size, the purchaser shall be liable to cover the costs associated with returning the initial garment and delivery of the new garment. The product may be returned or exchanged within a period of 30 days from the date of purchase, provided that it is enclosed in its original packaging and has not been worn.

Pricing and Payment

The pricing of any product shall be determined and may be adjusted from time to time by Altinex and advertised as such in the pricing agreement to be provided by Altinex. All invoices issued by Altinex shall be due within the month of issue. No product shall be due for delivery or handover until such invoice has been paid in full to the satisfaction of Altinex. All product orders which do not include invoices for immediate payment shall be subject to a payment agreement in accordance with the agreement of sale. Altinex reserves the right to refuse further deliver/handover of products and make use of the legal remedies available to it should a party to such agreement of sale not adhere to the terms in the payment agreement. Should the payment information, or any other information pertaining to payment for or pricing of Altinex products change; the purchaser or other party shall be formally notified by Altinex. Altinex shall not notify any person of a change of banking details in an open e-mail to purchasers or other parties, and Altinex shall bear no responsibility for any such fraudulent information being transmitted.

Contact Us

We value your feedback, questions, and concerns, and we are here to provide you with exceptional support. Whether you need assistance with product selection, sizing, or any other inquiries, our dedicated customer service team is ready to help.
Our address
Cape Town
Open hours
Weekdays 09:00 AM — 17:00 PM